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Live Person's proprietary Meaningful Connection Score™ (MCS) delivers this, so agents and managers can take action and improve relationships.AI and Bots Agents can work side by side with bots in the same conversation window.For those who want to filter the people that they are randomly selected to chat with, Wow Chat has an optional premium upgrade that you can choose to purchase.
With the connection digital, first contact resolution improves, and the demand curve for care flattens.
Costs are reduced up to 48%, and staff can be structured in “Neighborhoods”—a framework that gives consumers the best agent for their individual needs, not just the next available agent.
Real-Time Measurements Understand sentiment for 100% of consumer interactions in real time, not after the fact with surveys for a fraction of interactions.
That way, you can increase your chances of finding someone that you’d be more interested in chatting with because they match the demographic that you’re looking for.
In addition, you will have a friend’s list attached to your Wow Chat account which allows you to add friends that you make on the website.